Monday, May 20, 2013

Arianna Huffington, Commencement Keynote Address: "Not intelligence, but wisdom."


Arianna Huffington
President Lawrence, Board of Trustees, members of the faculty—proud parents, family, and friends, and above all the graduating class of 2011,I'm deeply honored and grateful that you have invited me to be a part of such a seminal moment in your lives. The fact that I have two daughters in college—one a senior next year, the other a sophomore—makes this all the more meaningful for me.
This is the most magical, incredible place. I was here last night for dinner at the president's beautiful home, and I met an alum who had been here together with her mother—at the same time! No, they did not share a room. I met a trustee who is a second generation man in this college. I met a student graduating today who is leaving for Paris and has already written her memoir. There were surprises around every corner, and as you can imagine, I did not want to leave.
You are very lucky to have President Lawrence, a James Joyce scholar, at the helm of your school. Actually, it's a little known fact that my original idea when I launched The Huffington Post in 2005 was to call it Huffington's Wake. It was going to be full of puns and allusions to Greek mythology. And it was going to have a blog by Leopold Bloom and Stephen Daedalus. Nobody was actually going to read it, but everyone was going to pretend to have read it.
So…you made it! Congratulations! And I know it doesn't matter, and it's not as important as everything else, but you look amazing! 
If you look at the world you are graduating into, it's a split screen world. And depending on what part of the screen you are looking at, you will have a dramatically different perception of what the world looks like… and it will alter everything you think about the present—and especially about the future.
On one half of the screen: the old world is exploding in a pre-scientific, almost medieval eruption of irrationality and anger, where nothing can be known for certain, facts don't matter, and truth can be nullified by assertion.
It's a world in which the head of the IMF, who was on course to become president of France, is arrested on charges of attempted rape; a world in which the former governor of California had to admit to having a child with his housekeeper ten years ago. (As an aside, don't these stories make you long for more women leaders? When was the last time a woman leader was accused of rape?)
It's also a world in which we have 70 percent of people in this country who think we are on the wrong track. In which the American Dream is fading, with almost 25 million Americans unemployed or underemployed. And in which for the first time, total outstanding student loan debt will be higher than total credit card debt—going over $1 trillion. And the percentage of young adults moving back in with mom and dad has jumped to a staggering 34 percent.
And it's also a world in which we have senators and presidential candidates who don't believe in evolution and who think that global warming is a myth… a world in which politicians don't just have their own set of ideas but their own set of facts.
But there is another world, and that's the world you're creating. While the media are obsessing over Donald Trump's presidential run or Kim Kardashian's latest boyfriend, your generation is busy creating another world. On this part of the split screen there is an explosion of creativity, innovation, empathy, and compassion. You are the most connected and engaged generation in history. And you are asking the big questions and contemplating the cosmic riddles about why we're here and what life is really about.
In the 1990s I wrote a book called The Fourth Instinct, which explored the instinct that takes us beyond our first three—our impulses for survival, sex, and power—and drives us to expand the boundaries of our caring to include our communities and the world around us. That instinct is just as vital as the other three but we rarely give it the same kind of attention.
Arianna HuffingtonWhich is unfortunate because these days—and especially since the economic meltdown—the role empathy plays in our lives has only grown more important. In fact, in this time of economic hardship, political instability, and rapid technological change, empathy is the one quality we most need if we're going to survive and flourish in the 21st century.
Just before he died, Jonas Salk defined the transition we're in as moving from Epoch A (based on survival and competition) to Epoch B (based on collaboration and meaning). During this seismic shift in our world, in which values are changing, the most important thing that we are missing is not IQ, but wisdom. That's why I love your school's motto—Wisdom With Understanding. Because nothing matters as much.
Wherever you look in the world, there are brilliant leaders in business, media, and politics making terrible decisions every day. What they're lacking is not intelligence but wisdom. Because leadership, after all, is seeing the icebergs before the Titanic hits them.
In the third century, before even Twitter existed, the philosopher Plotinus described three different sources of knowledge: opinion, science, and illumination.
Illumination—or wisdom—is precisely what we most need today. Part of wisdom is recognizing that there is a purpose to our life that may not be immediately obvious as our life unfolds. Things —especially the biggest heartbreaks—often only make sense as we look back, not as we are experiencing them.
I remember, for example, in my 20s, when I fell in love with a man whom I had not met. I fell in love with his writing. His name was Bernard Levin, and he was writing for the London Times. I would literally cut out his columns, underline them, and learn them by heart. When I finally met him, I was petrified and tongue-tied. Nevertheless, he invited me to dinner, and I prepped for the date not by going to the hair dresser but by reading everything he was writing. I read every detail about Northern Ireland. Of course, Northern Ireland never came up on the date… and we ended up being together for seven years. Then I hit 30 and I desperately wanted to have children. He wanted to have cats. So I did something that I was terrified to do: I left the man I deeply loved. And basically everything that's happened in my life—my children, my books, The Huffington Post, the fact that I'm here speaking in front of you today—is because a man wouldn't marry me.
Remember that, okay? In life, the things that go wrong are often the very things that lead to other things going right. Or as Max Teicher, who is graduating today, put it to me last night: he was bumped from an art class he really wanted to be in because there were already too many kids enrolled, but because of that he ended up in a philosophy class he really loved. So, to quote Max, “by getting unlucky, I actually got lucky. ” 
A key component of Wisdom is Fearlessness, which is not the absence of fear, but rather not letting our fears get in the way. I remember one of the low points in my life, when my second book was rejected by 37 publishers. By about rejection 25, you would have thought I might have said, “hey, you know, there's something wrong here. Maybe I should be looking at a different career. ”
Instead, I remember running out of money and walking, depressed, down St. James Street in London and seeing a Barclays Bank. I walked in and, armed with nothing but a lot of chutzpah, I asked to speak to the manager and asked him for a loan. Even though I didn't have any assets, the banker—whose name was Ian Bell—gave me a loan. It changed my life, because it meant I could keep things together for another 13 rejections.
And then I got an acceptance. In fairytales there are helpful animals that come out of nowhere to help the hero or heroine through a dark and difficult time, often helping them find a way out of the forest. Well, in life too, there are helpful animals disguised as human beings—like Ian Bell, to whom I still send a Christmas card every year. So, very often, the difference between success and failure is perseverance. It's how long can we keep going until success happens. It's getting up one more time than we fall down.
Of the many things my mother taught me—including the delightful notion that "Angels fly because they take themselves lightly"—the one that's proved most useful in my life is the understanding that failure is not the opposite of success, it's an integral part of success.
And that means not letting the fears in our heads get in our way. Not letting that voice of doubt, which I call the obnoxious roommates living in your heads, have the last word. Because, as Montaigne said, “There were many terrible things in my life, but most of them never happened. ”
I work with great engineers every day, creating amazing apps. But I think what we really need is a killer app that gauges the state of our mind, body, and spirit and automatically offers the exact steps we need to take to realign ourselves and course correct. Call it a GPS for the soul.
I love the tradition at Sarah Lawrence in its early women-only days of "productive leisure. " Students occupied themselves each week with activities such as gardening, crafts, tap dancing, observing stars and French conversation.
The notion of productive leisure is more important than ever in our hyper-connected, always-on world. I call it unplugging and recharging.
When my mother died, I realized that she and I had been different in one key way: She lived in the rhythm of a timeless world, a child's rhythm; I lived in the hectic, often unnatural rhythm of the modern world. While I had the sense every time I looked at my watch that it was later than I thought, she lived in a world where there were no impersonal encounters, where a trip to the farmer's market happily filled half a day, where there was always enough time for wonder at how lovely the rosemary looked next to the lavender. In fact, going through the market with her was like walking through the Louvre with an art connoisseur—except that you could touch and smell these still lifes. It would be a real blessing if you can integrate that timeless rhythm into your hectic, everyday lives.
As Nicholas Carr wrote, "there needs to be time for efficient data collection and time for inefficient contemplation, time to operate the machine and time to sit idly in the garden. " There's not a lot of garden left in the world you're heading into—so, when you find it, stop and savor the stillness. Do not miss your life by multitasking.
Arianna HuffingtonA key, and often-overlooked aspect of recharging is also one of the most obvious: getting enough sleep. There is nothing that negatively affects my productivity and efficiency more than lack of sleep. After years of burning the candle on both ends, my eyes have been opened to the value of getting some serious shuteye.
And in the macho boys' club atmosphere that dominates many offices, women too often feel they have to overcompensate by working harder, longer, and later. In fact, lack of sleep has become a sort of virility symbol. I was once out to dinner with guy who kept bragging about how he only needed four hours of sleep a night. I wanted to tell him that he'd be much more interesting if he'd gotten five.
Sleep and productive leisure can be keys to tapping into our wisdom—as is making our lives about something more than ourselves.
In a study on the roots of altruism, psychologist Dr. Ervin Staub analyzed men and women who had risked their lives during WWII to protect Jews hiding from the Nazis. "Goodness," he wrote, "like evil, often begins in small steps. " Small steps that frequently lead to much larger commitments—and can have ever-widening positive reverberations through our communities.
But of course it seems that all of you have already discovered this at Sarah Lawrence, with many of you serving in many different ways: at the Early Childhood Center, at a “Right to Write” prison program, at an art exhibition in the Yonkers public library, doing theater outreach in public schools, working on affordable housing and with the homeless, etc, etc. And I would love to invite all of you to write on The Huffington Post about what you're doing, because it inspires others and puts the spotlight on the good that's being done.
Marketers, who pride themselves on being ahead of the curve, are already tapping into our growing collective desire to do good. I was sitting in a hotel room the other night, when a commercial grabbed my attention. It began with somber piano music, followed by a voice-over: "Millions of people,” it said, “everyone out for themselves. . . can this really be the only way?"  We then see images of various people doing the right thing, helping someone push-start a broken down car, tired firefighters after fighting a blaze. The commercial ends with the tag line: "Here's to doing the right thing,"  And do you know what that commercial was for?  Chivas whiskey.
If Chivas whiskey feels that altruism is a good way to sell scotch, you know there's something in the zeitgeist.
This moment in history demands that we stop waiting on others—especially others living in Washington—to solve the problems and right the wrongs of our times. So as you are leaving this beautiful campus behind, please don't wait for leaders on a white horse to save us. Instead, turn to the leader in the mirror. Tap into your own leadership potential because the world desperately needs you. And that means daring to take risks and to fail, as many times as it takes, along the way to success—and, more important, to re-making the world. And to do it all with more balance, more joy, more sleep, and more gratitude. Thank you so much.

Jeff bezos: What Matters More Than Your Talents


Jeff Bezos CEO of Amazon.com

As a kid, I spent my summers with my grandparents on their ranch in Texas. I helped fix windmills, vaccinate cattle, and do other chores. We also watched soap operas every afternoon, especially "Days of our Lives." My grandparents belonged to a Caravan Club, a group of Airstream trailer owners who travel together around the U.S. and Canada. And every few summers, we'd join the caravan. We'd hitch up the Airstream trailer to my grandfather's car, and off we'd go, in a line with 300 other Airstream adventurers. I loved and worshipped my grandparents and I really looked forward to these trips. On one particular trip, I was about 10 years old. I was rolling around in the big bench seat in the back of the car. My grandfather was driving. And my grandmother had the passenger seat. She smoked throughout these trips, and I hated the smell.

At that age, I'd take any excuse to make estimates and do minor arithmetic. I'd calculate our gas mileage - figure out useless statistics on things like grocery spending. I'd been hearing an ad campaign about smoking. I can't remember the details, but basically the ad said, every puff of a cigarette takes some number of minutes off of your life: I think it might have been two minutes per puff. At any rate, I decided to do the math for my grandmother. I estimated the number of cigarettes per days, estimated the number of puffs per cigarette and so on. When I was satisfied that I'd come up with a reasonable number, I poked my head into the front of the car, tapped my grandmother on the shoulder, and proudly proclaimed, "At two minutes per puff, you've taken nine years off your life!"

I have a vivid memory of what happened, and it was not what I expected. I expected to be applauded for my cleverness and arithmetic skills. "Jeff, you're so smart. You had to have made some tricky estimates, figure out the number of minutes in a year and do some division." That's not what happened. Instead, my grandmother burst into tears. I sat in the backseat and did not know what to do. While my grandmother sat crying, my grandfather, who had been driving in silence, pulled over onto the shoulder of the highway. He got out of the car and came around and opened my door and waited for me to follow. Was I in trouble? My grandfather was a highly intelligent, quiet man. He had never said a harsh word to me, and maybe this was to be the first time? Or maybe he would ask that I get back in the car and apologize to my grandmother. I had no experience in this realm with my grandparents and no way to gauge what the consequences might be. We stopped beside the trailer. My grandfather looked at me, and after a bit of silence, he gently and calmly said, "Jeff, one day you'll understand that it's harder to be kind than clever."

What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift, kindness is a choice. Gifts are easy - they're given after all. Choices can be hard. You can seduce yourself with your gifts if you're not careful, and if you do, it'll probably be to the detriment of your choices.
This is a group with many gifts. I'm sure one of your gifts is the gift of a smart and capable brain. I'm confident that's the case because admission is competitive and if there weren't some signs that you're clever, the dean of admission wouldn't have let you in.

Your smarts will come in handy because you will travel in a land of marvels. We humans - plodding as we are - will astonish ourselves. We'll invent ways to generate clean energy and a lot of it. Atom by atom, we'll assemble tiny machines that will enter cell walls and make repairs. This month comes the extraordinary but also inevitable news that we've synthesized life. In the coming years, we'll not only synthesize it, but we'll engineer it to specifications. I believe you'll even see us understand the human brain. Jules Verne, Mark Twain, Galileo, Newton - all the curious from the ages would have wanted to be alive most of all right now. As a civilization, we will have so many gifts, just as you as individuals have so many individual gifts as you sit before me.

How will you use these gifts? And will you take pride in your gifts or pride in your choices?

I got the idea to start Amazon 16 years ago. I came across the fact that Web usage was growing at 2,300 percent per year. I'd never seen or heard of anything that grew that fast, and the idea of building an online bookstore with millions of titles - something that simply couldn't exist in the physical world - was very exciting to me. I had just turned 30 years old, and I'd been married for a year. I told my wife MacKenzie that I wanted to quit my job and go do this crazy thing that probably wouldn't work since most startups don't, and I wasn't sure what would happen after that. MacKenzie (also a Princeton grad and sitting here in the second row) told me I should go for it. As a young boy, I'd been a garage inventor. I'd invented an automatic gate closer out of cement-filled tires, a solar cooker that didn't work very well out of an umbrella and tinfoil, baking-pan alarms to entrap my siblings. I'd always wanted to be an inventor, and she wanted me to follow my passion.

I was working at a financial firm in New York City with a bunch of very smart people, and I had a brilliant boss that I much admired. I went to my boss and told him I wanted to start a company selling books on the Internet. He took me on a long walk in Central Park, listened carefully to me, and finally said, "That sounds like a really good idea, but it would be an even better idea for someone who didn't already have a good job." That logic made some sense to me, and he convinced me to think about it for 48 hours before making a final decision. Seen in that light, it really was a difficult choice, but ultimately, I decided I had to give it a shot. I didn't think I'd regret trying and failing. And I suspected I would always be haunted by a decision to not try at all. After much consideration, I took the less safe path to follow my passion, and I'm proud of that choice.

Tomorrow, in a very real sense, your life - the life you author from scratch on your own - begins.
How will you use your gifts? What choices will you make?
Will inertia be your guide, or will you follow your passions?
Will you follow dogma, or will you be original?
Will you choose a life of ease, or a life of service and adventure?
Will you wilt under criticism, or will you follow your convictions?
Will you bluff it out when you're wrong, or will you apologize?
Will you guard your heart against rejection, or will you act when you fall in love?
Will you play it safe, or will you be a little bit swashbuckling?
When it's tough, will you give up, or will you be relentless?
Will you be a cynic, or will you be a builder?
Will you be clever at the expense of others, or will you be kind?

I will hazard a prediction. When you are 80 years old, and in a quiet moment of reflection narrating for only yourself the most personal version of your life story, the telling that will be most compact and meaningful will be the series of choices you have made. In the end, we are our choices. Build yourself a great story. Thank you and good luck!

Princeton University Graduation Address in 2010

TRACKING: YAHOO'S ACQUISITION SPREE BY SARAH KESSLER

MARISSA MAYER'S FIRST VISIBLE MISSION AS CEO OF YAHOO HAS BEEN A SERIES OF STARTUP ACQUISITIONS.




May 20, 2013

How Adult Tumblrs Could Land Yahoo In A Legal Pinch


Marissa Mayer Explains How Tumblr Will Earn Its Keep--Yes, There Will Be More Ads

When Marissa Mayer promised to “not screw up” Tumblr, she didn’t mean that she wouldn’t ramp up advertising on it.
She told Yahoo investors in a conference call this morning:
“Tumblr has what’s called the dashboard, which is their version of the newsfeed, or in old school terms, an inbox for the blogs you follow. So basically different bloggers that you follow can all appear there in your feed.
"And today, Tumblr already does some advertising, though minimal, in that feed. We would like to look at them and understand how we could introduce ads, in a very light ad load, where the impact is really created, because the ads really fit the users’ expectations and follow the form and function of the dashboard.”
In addition, she said Yahoo has an opportunity to put ads on Tumblr blogs that want them.
Other revenue opportunities that Yahoo sees in Tumblr include an opportunity to grow its search business through integration with the microblog and additional data about users’ interests that can be used to further personalize other Yahoo properties.
Yahoo CFO Ken Goldman said the company expects Tumblr to impact Yahoo’s revenue as soon as next year. Considering that last year Tumblr pulled in just $13 million and wasn’t profitable, that’s a great expectation.

Yahoo Share Price Dips Before Markets Open

In pre-market trading in the moments after the Yahoo-Tumblr news was announced,Yahoo's share price dipped down by nearly 1.4% as traders expressed their attitude toward the acquisition.

3 Product Ideas Marissa Mayer Should Steal From David Karp On Day One


Yahoo Acquires Tumblr For $1.1 Billion

Yahoo confirmed it will acquire Tumblr Monday morning for $1.1 billion.
"We promise not to screw it up," Yahoo CEO Marissa Mayer wrote on her Tumblr blog.
Tumblr will use Yahoo's personalization technology and search infrastructure in its product, while Yahoo will add Tumblr's 50 billion blog posts to its media network. Mayer said she thinks the acquisition could grow Yahoo's audience by 50% and traffic by 20%.
Tumblr CEO David Karp reassured users in his own Tumblr post that the acquisition would not change his six-year-old site's user experience or mission, but rather make it faster. "Plus both our logos end with punctuation!" he added.
His sign-off, naturally: "Fuck yeah."

WordPress Says Folks Fleeing Tumblr Already

WordPress is already the world's most popular blogging platform, and according to founder Matt Mullenweg, Yahoo's acquisition of Tumblr has already made it more so--even at the rumor stage. Mullenweg says that since the Yahoo rumors hit, initially about 400 to 600 people per hour were "defecting" from Tumblr onto his site. Then the figure rose to 72,000 blogs migrating in just one hour.
Why this may be true is unclear, though we can guess. There may be nervousness Yahoo will close Tumblr, or dramatically reshape it into something else. Some Tumblr content may not fit into Yahoo's corporate model, and be unceremoniously ditched if Mayer's company gets control. We imagine this story will develop as the defections figure is examined more properly in time--and Yahoo will be watching closely: It presumably likes Tumblr for its huge userbase, but if it's hemorrhaging users now, is it still as valuable?
This update contributed by Kit Eaton

May 19, 2013

Yahoo Reportedly Eying Tumblr Acquisition

Yahoo hopes to acquire Tumblr in an effort to appeal to a younger audience, according to a report from AllThingsD. The fledgling media company needs to be "cool again," CFO Ken Goldman explained at JP Morgan's Global Technology conference.
The same site later reported Tumblr's board will meet Sunday to discuss a $1.1 billion offer from Yahoo. Tumblr was reportedly valued at $800 million in 2011.
Though some have reported Facebook will compete to acquire Tumblr, Yahoo sparked a flurry of speculation about the acquisition by announcing a press event in New York City on Monday.

May 9, 2013

Yahoo Acquires Mobile Polling Tool GoPollGo And Travel Site Milewise

Yahoo confirmed two acquisitions: Real-time polling tool GoPollGo, which allows brands and media companies to get real-time feedback, and Milewise, a travel site.
Both teams joined Yahoo's mobile division.

May 1, 2013

Yahoo's Latest Acquisition Is Astrid, An App That Outsources Your To-Do List

The social productivity platform creator said on its blog that it would continue to work for 90 days and "be in touch with users shortly to share how to download data."
The team of about ten will join Yahoo!'s mobile team.
Yahoo said in a statement, “We’re excited to welcome Astrid to Yahoo!’s mobile team. Their background in personalized mobile experiences is impressive, and we know they will be a huge asset to as we continue to re-imagine our products.”

March 26, 2013

What Yahoo's Acquisitions Have In Common

Marissa Mayer is on a shopping spree. This week's announcement that Yahoo will acquire news aggregator Summly marks her sixth startup purchase since taking over as Yahoo’s CEO in July.
Previous acquisitions include:
  • Stamped, which Yahoo acquired in October, was a mobile app that kept track of restaurants, books, movies, and anything else users liked.
  • Snip.it, which Yahoo acquired in January, clipped and shared news articles in a Pinterest-like format.
  • Alike, which Yahoo acquired in February, made restaurant recommendations based on users’ previous preferences.
  • Jybe, which Yahoo acquired in March, recommended movies, books, and restaurants based on data contained in social networks.
  • Summly, the news aggregator Yahoo acquired this week, surfaced news most relevant to each user.
(The sixth acquisition, OnTheAir, was a video chat company.)
Yahoo is building an interest graph--a map of what users are interested in that the company can use to personalize their content. And all of the apps Yahoo has acquired so far help users define their interests and find information that matches them.
fastcompany.com

Sunday, May 19, 2013

Women's immune systems hold the secret to longer life


Women may live longer, healthier lives than men because their immune systems age more slowly, researchers have found.

Women's immune systems hold the secret to longer life

A new study has shown that levels of key white blood cells, which are responsible for fighting off infections, become lower in men as they get older compared to women.
The average life expectancy for men in the UK is 79 years old, while for women it is 82 years old. In some parts of the world, such as Japan, the gap is even larger, with women living on average nearly six years longer.
There have been a number of theories for why this may be, including a recent finding that the tiny “power cells” that produce energy for their cells tend to have fewer faults than in men.
Scientists in Japan have now uncovered another reason after finding that the levels of white blood cells and other parts of the immune system called cytokines decline faster in men.
They believe this might be because female sex hormones such as oestrogen can boost the immune system’s response to infections.
The work could now help scientists predict the "biological age" of people based on the state of their immune system.
Professor Katsuiku Hirokawa, who led the research at Tokyo Medical & Dental University, said: "Because people age at different rates, a person's immunological parameters could be used to provide an indication of their true biological age."
The scientists, whose research is published in the journal Immunity and Ageing, examined the blood of 356 men and women aged between 20 and 90 years old.
They looked at levels of white blood cells and cytokines, which help to carry messages in the immune system.
In both sexes the number of white blood cells decreased with age, but two key elements – known as the T-cell and B-cell lymphocytes, declined faster in men.
Both of these white blood cells are involved in fighting off bacterial infections.
They also found that another type of cell that tackles viruses and tumours increased with age, with women having a higher rate of increase than men.
They also found that men showed a decline in two types of cytokines that help to keep the immune system under control and prevent inflammation from damaging surrounding tissue.
Professor Hirokawa added: “It is well known that ageing is associated with a decline in the normal function of the immune system, leading to increased susceptibility to various diseases and shortened longevity.
“However, specific dysfunctions in the immune system directly responsible for this have yet to be identified.
“Among the important factors, T cells are central to the immune response, and their function is significantly altered with increasing age."
telegraph.co.uk

The Best Talent Is Bringing Out Talent in Others




"A superior leader is a person who can bring ordinary people together to achieve extraordinary results." Many years ago, an entrepreneur told me that. He was right.
But this isn't just true of leaders. It's true of all human beings.
I've come to believe that the most valuable talent is being able to recognize hidden skills that others possess. Why? There's only one you, and you only have so much time. But if you can bring out the best in others, you gain remarkable leverage.
So very hard...
I'm not just talking about recognizing talent. I'm talking about being able to recognize a look in someone's eyes that tells you something valuable is burning inside that person.
I'm talking about realizing that if you take Jake's drive, mix it with Julie's intelligence and Dave's creativity, then you will transform three mildly effective people into a spectacular team.
I'm talking about looking past what's "wrong" with others, and instead seeing what's special about them in very pragmatic and actionable terms.
How do you do this?
Here's a short list of ways you can bring out the best in others:
1.) Let your gaze - and your attention - linger. Instead of rushing past a person, or barely acknowledging their existence, you could choose to stop and really look into their eyes. Look at their body language. Consider what they are NOT saying and NOT doing. Ask yourself why.
Consider two possibilities. One is that they have more value to add, but are unwilling (yet) to show greater initiative. Another is that they lack the confidence to utilize their "hidden" talents in a public fashion. Then look for ways to offer motivation and support.
2.) Magnify the quietest voices. Money, power, and influence often flow towards the loudest voices in an organization - but sometimes the quietest voices possess the best answers. Can you think of a way to magnify the quiet voices?
For example, I once visited an organization and was greeted by dozens of outgoing, warm people. But one young woman sat quietly in a corner, studying a book. It turned out she had recently moved from China, and did not yet have a strong mastery of English. But she was a genius, had performed at Carnegie Hall as a teenager, and had both a broader and deeper perspective than virtually everyone in the room.
Think about ways you can identify and encourage these quiet gems.
3.) Mix things up. Watch for opportunities to create non-intuitive combinations of people, ideas and circumstances. You can do this through social events, discussion groups, or even a carefully orchestrated meeting. You can do this by introducing people via email, and giving them a reason to interact.
Many times, we make the mistake of waiting for others to initiate change. You might be thinking: this isn't my job, I'm not head of the department/division/company. Anyone can do this, and no matter who does it, that person is cultivating the amazing skill of bringing out the best in others.
4.) Look past your own biases. Most of us are drawn to certain types of people. They might be like us, or they might simply be people who like us.
If all you do is to follow your natural instincts, then you will be blind to most of the talent on Earth. You need to cultivate an appreciation for people who think, act, and feel differently than you. This is a tremendously difficult challenge.
One way to start is to make others feel important by listening, really hard - with 100% of your attention - to what they have to say. Then repeat back what they told you, so that they know you understood. It's a small step, but an important one in the right direction.
If you only interact with people who are within your comfort zone, you will seldom achieve anything great. Almost by definition, spectacular progress requires disparate ideas and talents to come together in unprecedented ways.
Become one who cultivates talent in others. It will enrich your life and supercharge your career.
Bruce Kasanoff

"The Happiness Business"


The founder of Stella & Dot discusses leadership, emotional intelligence, and an "angel in a cowboy hat."
Jessica Herrin is the founder and chief executive of Stella & Dot, a jewelry maker that sells its wares online and through over 10,000 independent, in-home sales reps dubbed "stylists." Herrin founded the company in 2003, offering both made jewelry and a do-it-yourself jewelry-making option. She honed in on made jewelry only in 2006. Previously, Herrin cofoundedWeddingChannel.com, an online wedding planning resource guide and registry sold toTheKnot.com for $78 million in 2007. She received her B.A. from Stanford in 1994 and then attended the Stanford Graduate School of Business.
Jessica HerrinJessica Herrin

In 10 words or fewer, what is the big idea behind your business?

Democratizing entrepreneurship by providing a flexible entrepreneurship platform for the modern woman.

What is the best advice you've ever received?

A former board member told me if I wanted to run or build a large company, I should first work at one. I had only worked at tech startups before Stella & Dot, so I went to work at Dell. It became a continuation of business school for me. I learned more about managing people at a larger scale. I would not have had exposure to that side of business operations if I had only worked at a "Wild West" startup.
Another valuable piece of advice came from a cab driver in Texas. He was an angel in a cowboy hat. I was interviewing for my first job out of college and had a mountain of student loan debt. I had a job lined up in New York at an investment bank that would have paid me a lot of money. Meanwhile, I was on the way to an interview with a startup in Austin, which would offer more potential upside but at the cost of a lower salary and a greater chance of failure. I was torn between paying off debt or doing what was more authentic to who I wanted to be.
The cab driver looked at me in the rearview mirror and said, “Honey, what are you worried about?” I explained the situation. He told me to think about the best- and the worst-case scenarios. Then he asked, "Would it be worth the possibility of the best upside to go through the worst-case scenario? In other words, if the worst-case scenario of failure isn't that bad, then go for the bigger opportunity without fear." The worst-case scenario would have been that I would lose my job. I figured if that happened, I would still have my education and could always go back to get the safe job. So I went for it. I have never regretted the decision, and I still use that decision framework in my business and career.

What was the most difficult lesson you have learned on the job?

The most valuable lessons I have learned came from being immature as a first-time entrepreneur at WeddingChannel.com. I didn't yet have the emotional intelligence that comes with life experience. My biggest lesson was that I can’t expect everyone to do and think what I do and think. I'm a hard driver who wants everything done more, better, faster, now. When I was 24, I micromanaged everyone. If we were working on a website redesign and thinking about where something would go on the page, I would say: "upper right!" I learned that enabling other people to come to their own conclusions enables them to be happy and independent and self-sufficient. When I first started out my priority was to deliver things, but I learned that you do not build anything special by just delivering. Now I try to grow my company by growing people.

What advice would you give other entrepreneurs on how to build a great business?

The first and most relevant thing I can say is that being an entrepreneur must be your calling. It sounds lofty and grand but building a business takes so much commitment and effort. Only if you love it can you levitate yourself over the obstacles that stand in the way of creating a business. You need to be mission-driven and authentically connected to what you do. It’s a heavy question, but if you are going to commit your time and your family's time and other people's money and your life to something, you should not just pursue it because it makes money. You should do it because it is uniquely suited for you. In retrospect, WeddingChannel.com was right for the time, and it was commercially exciting, but it wasn't my purpose. With Stella & Dot I feel like I'm in the happiness business. I bound out of bed every morning for the opportunity to do it all again.

What inspires you?

The success stories of our stylists. We just had our national sales conference where we bring thousands of our entrepreneurs together and celebrate their accomplishments. I get overwhelmed with joy and emotion every time. It is so inspiring to know you are part of a chain of events that helped these women, and a few good men, become happier. Our stylists have many different backgrounds — doctors, lawyers, teachers, sales reps, etc. — but we've all come together. Many love their careers and layer Stella & Dot on top, but many others never knew what it was to do what you love and get paid. They made career decisions because they thought it was the right thing to do, not because it was a path to happiness. They were left with a feeling of: Is this it? Now these women are thriving. They exude joy and inspire other people.
Every one of our stylists has a story. There is one ex-PR exec that had been home raising her three children for the last eight years. Then her husband became ill with multiple sclerosis and was unable to work. Without skipping a beat or losing control of her schedule, she launched with Stella & Dot and now earns over $200,000 a year. We have teachers who tell us they earn more money in one month as a stylist for Stella & Dot than in three months of teaching. They tell us their teaching jobs were demoralizing because they do not feel recognized. In contrast, we celebrate and send flowers when they achieve. We know how to say thank you. There are other women who have military husbands who are deployed abroad. The women they met through Stella & Dot help them in more ways than one. They are in the delivery room with them, making meals for them, building a community. It’s truly inspiring.

What is your greatest achievement?

I am really proud of my two children, Charlie and Tatum. I believe if you are born in the U.S. you have won the lottery, but you should never take for granted the opportunity you have. You need a hunger for greatness to keep our country great. I do believe my kids recognize that. They know that nothing comes without hard work. When my eight year old came with me to Glide Memorial to serve meals to the homeless, she was the hardest-working person in the room. I’m proud that my children are kind.

What do you consider your biggest failure?

I believe you have to fail fast and be proud of your failures. If you don’t fail often, you are not trying hard enough. At WeddingChannel.com we raised a lot of venture capital. I didn’t want to do that again and make glossy, expensive mistakes. I was committed to boot strapping Stella & Dot out of my living room. I constantly experimented and iterated. In the very beginning Stella & Dot was built around do-it-yourself jewelry kits. It turned out there was too much complexity. At events, stylists were so focused on instructing people how to make jewelry that they were not able to earn very much relative to the time and effort put in. By focusing our trunk shows on ready-made jewelry only, stylists boosted sales and earnings.
Another failure in my earlier career was in hiring. I made the mistake of falling for what I call a "job-shaped object." Those tend to be senior executives from big brands. They look like a job and smell like a job but they don't actually do a job. They tell people to tell other people what to do but they don't do anything themselves. They look like the answer, but often the only answer is "hire a mission-driven great athlete and promote from within." An athlete is a utility player. They have high intellectual horsepower and can figure out anything even if they have not done it before. There are a lot of people with great functional skills but it doesn’t mean they belong at your company.

How do you come up with your best ideas?

Usually while running or on vacation. It clears my head and leaves space for creativity. My best ideas come when I distance myself from day-to-day operations. It gives me fresh perspective and energy.

What values are important to you in business?

Our company manifesto says it all — it's available online for all to see. It's about following your passion and being authentic to who you are. It's about creating something tremendous because we focus not [only] on what competitors are doing, but rather on giving customers something delightful beyond anything they've imagined. It's about never resting on our laurels or being afraid to take risks. Staying agile, nimble. Recognizing that every day is day one. Operating with heart, integrity, and authenticity.
Most of all, I value people truly pursuing their passion. I only want people to work at Stella & Dot who feel like it fits into their life’s mission. Life is way too short not to love what you do, why you do it, and who you do it with. You can’t wait for some event to be your payoff. When you wake up each day, you need to ask yourself: Is this my best purpose? Do I love where I live, who I know, what I do? So often we do things because it is an esteemed position to take, or because we need to simply pay the bills. I respect paying the bills, but you should stay on the quest to do that while doing something you love, too. Many Stanford alumni will have earned the ability to be selective. You need to ask yourself: Am I doing what I truly want to do, or just what others expect me to do? When I started making jewelry in my living room people thought I was crazy. I thought, "Yes I am! But who cares — I'm on my path to happiness." I believed enough in what I was doing to drown out the doubters all around me.

What impact would you like to have on the world?

Everyone wants to make the world a better place. My role is to help women feel more bold, empowered, and joyful. I want to help them create their own financial independence and community. I want to help women live their best lives.

What was your first paying job?

I scooped ice cream at Baskin Robbins when I was 15. My assistant manager tried to make me go on a date with him by threatening me that a "no" meant I would have to do more than my rotation of mopping the floors. He would give me the worst clean-up job each time, and the "easy" counter-wiping task would be for others. I laughed, quit, and got another job the next day. Never settle and work for a jerk.

What is the best business book you have read?

Michael Porter’s Competitive Advantage. It is a great "business basics" book. It stuns me when business people lack the simple mentality of a merchant: make something people want to buy for a lower price than you can sell it for. Know what the customer wants and deliver it. Sometimes people make things too complicated. The bottom line is: If you want to sell a product, it either has to be better or cheaper, and if you want to build something sustainable and grand, it has to be special and much, much better!

What businessperson do you most admire?

I am inspired by the late Steve Jobs for his fierce commitment to his vision, as well as Jack Welch in terms of management philosophies and people development. Sheryl Sandberg at Facebook has done incredible work to advance women as leaders.

What do you think is the greatest innovation in the past decade?

The emergence of social networking. It has completely transformed the way we communicate and interact with people. It changes everything. It’s as if you assumed the world was flat and now it’s round, and you have to re-chart every course.